Terms and Conditions
152 00 Prague
ID: 042 76 957
Consumer, company, state institution.
We offer you the opportunity to purchase non-stop. You can order easily and conveniently using a shopping cart, phone or e-mail. We send the goods in the Czech Republic (according to individual conditions).
Cancellation of the order by the customer: The order can be canceled within 6 hours after its implementation by sending an email to firstname.lastname@example.org or by phone at +420 601 390 244.
The order is usually accepted immediately or within a few hours, the order confirmation is sent by e-mail to the buyer's address. For some orders (larger quantities, etc.), the buyer is informed to confirm the order by phone. Proof of purchase, which also serves as a tax document is part of the shipment.
We send your orders in the Czech Republic by a GLS carrier (CZK 99). We do not charge postage in the Czech Republic for orders over CZK 2,000. Cash on delivery is charged CZK 49.
If the goods are available in stock, the shipment is dispatched 1-2 working days. In the event that the goods are not available within 5 working days, the buyer is informed in time and is informed of the possible date of delivery of the goods, or offered other goods of the same nature. The goods are notified by the carrier before delivery.
Accepting the shipment:
Goods by type can be picked up in person at the stone shop in Prague-Karlín at Křižíkova 435/109.
In the event of any defects, the buyer is obliged to immediately notify the carrier and draw up a report of damage to the shipment. Then contact our company as soon as possible so that the whole matter can be resolved immediately.
The price of transport is calculated according to the selected type of transport and the volume of goods.
Method of payment:
You can choose from several payment methods:
· Payment in cash upon personal collection of goods
· Payment in advance by bank transfer to account 2300835615/2010
· Payment by cash on delivery during transport by transport service
Right of withdrawal:
A consumer who has purchased the goods other than in person and has been delivered to him by any transport service has, in accordance with the Civil Code §1832 No. 89/2012 Coll., The right to withdraw from the contract within 14 days of receipt of the goods. In order to withdraw from the contract, it is necessary to notify the supplier in writing of the withdrawal from the contract and then send the supplier the complete goods. The seller is obliged to return the financial amounts paid to the buyer no later than 14 days from the withdrawal. The financial amount will be returned to the bank account of the buyer according to the agreement with the consumer. According to §1837, letter G, Act No. 89/2012 Coll. For hair, beard, fur and other hygiene products, we are forced to replace the cutting blocks with new ones for hygienic reasons when returning them. We will reduce the price by their amount, which will be returned to the customer who returned the goods within 14 days.
If the goods were delivered by transport service or post, send the product back to our address U Alfréda (MIANMAR sro) Křižíkova 435/109, 186 00, Prague and mark it as "COMPLAINTS". The goods must be sent as an ordinary consignment, not by cash on delivery. Cash on delivery will not be accepted. The product must be packed in the original packaging, enclosing all the documentation that came with the product. It is also necessary to add a document, which must contain the following information: Name and address of the customer, contact, product designation, invoice number on which the product was purchased, description of the defect and bank account number. After receiving the shipment, the product will be handed over to the complaints department to settle the complaint. The complaint will be settled within 30 days.
Protection of personal data
By filling out the registration form or a binding order within the online store, the buyer gives the seller consent to the collection and archiving of personal data about the buyer and his purchases. Our company respects the law on personal data protection, we do not provide any information to third parties (outside the transport company) and we do not send any marketing information to your e-mail unless you activate the e-mail newsletter service.
The protection of personal data of the buyer, who is a natural person, is provided by Act No. 101/2000 Coll., On the protection of personal data, as amended.
The buyer agrees to the processing of the following personal data: name and surname, residential address, delivery address, state, identification number, tax identification number, e-mail address, telephone number (hereinafter collectively referred to as "personal data"). The conditions for the processing of personal data and the specification of specific personal data, with the processing of which the buyer hereby consents, are contained here: https://en.strihacistrojky.cz/gdpr
The buyer agrees to the processing of personal data by the seller, for the purposes of exercising the rights and obligations under the purchase agreement.
The Buyer acknowledges that he is obliged to state his personal data (during registration, in his user account, when ordering from the web interface of the store) correctly and truthfully and that he is obliged to inform the Seller without undue delay of any change in his personal data.
The seller may authorize a third party to process the buyer's personal data as a processor. Apart from the persons transporting the goods, personal data will not be passed on to third parties by the seller without the prior consent of the buyer.
Personal data will be processed indefinitely. Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner.
The buyer confirms that the personal data provided is accurate and that he was informed that this is a voluntary provision of personal data. The Buyer declares that he has been informed that the consent to the processing of personal data may be revoked in relation to the Seller by a written notice delivered to the address of the Seller.
In the event that the buyer believes that the seller or processor (Article 1.52) performs the processing of his personal data, which is contrary to the protection of private and personal life of the buyer or contrary to law, especially if the personal data are inaccurate with respect to for the purpose of their processing, may:
- ask the seller or processor for an explanation,
- require the seller or processor to remedy the situation thus created. In particular, it may be a matter of blocking, correcting, supplementing or disposing of personal data. If the buyer's request is found to be justified according to the previous sentence, the seller or processor shall immediately remove the defective condition. If the seller or processor does not comply with the request, the buyer has the right to contact the Office for Personal Data Protection directly. This provision does not affect the right of the buyer to contact the Office for Personal Data Protection directly with his complaint.
If the buyer requests information about the processing of his personal data, the seller is obliged to provide this information. The seller has the right to demand a reasonable payment for the provision of information according to the previous sentence, not exceeding the costs necessary for the provision of information.
Out-of-court settlement of a consumer dispute:
Dear consumer, if you think that we have harmed you or did not meet your obligations, write to our email address email@example.com.
If we fail to resolve the dispute directly, on the basis of Act No. 378/2015 amending Act No. 634/1992 Coll., On Consumer Protection, you also have the right to an out-of-court settlement of a consumer dispute. The subject (ADR) of out-of-court settlement of consumer disputes between a trader and a consumer is the Czech Trade Inspection Authority, or another entity authorized by the Ministry of Industry and Trade, see http://www.mpo.cz/dokument169867.html .
At the Czech Trade Inspection Authority, the consumer has the opportunity to submit a proposal via the online form available on the website of the Czech Trade Inspection Authority: https://adr.coi.cz/cs . The consumer may file a petition with the Czech Trade Inspection Authority or an authorized entity no later than 1 year from the date on which he exercised his right, which is the subject of the dispute, with the seller for the first time. The consumer can also file a proposal through the EU Out-of-Court Consumer Dispute Resolution Platform, which is available online at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN .
Only an EU consumer can apply here to an EU trader. If the disputing parties are not satisfied with the quality of the out-of-court settlement of a consumer dispute and believe that the rules for out-of-court settlement of consumer disputes have been violated during the proceedings, they can file a complaint with the Ministry of Industry and Trade at firstname.lastname@example.org. In the case of cross-border disputes, the European Consumer Center Czech Republic assists consumers in accessing the competent body for the out-of-court settlement of consumer disputes. The costs associated with the out-of-court settlement of consumer disputes are borne by the parties themselves.
By sending an electronic order, the buyer unreservedly accepts all provisions of the terms and conditions as valid on the day of sending the order, as well as the valid price of the ordered goods, including shipping or packaging, unless demonstrably agreed otherwise in a particular case. The buyer is irrevocably bound by the sent order.
By registering / purchasing, the user agrees to the sending of commercial messages by the seller to the electronic address.
We run a wholesale business:
If you are interested in the wholesale purchase of our range, please contact us at tel. No. 601 390 244 , where we will inform you of the conditions and more detailed information regarding wholesale cooperation.